Shipping Policy
Last updated: September 2026
Flor a Fruto SAS ships roasted coffee to consumers and specialty green coffee to roasters and importers in 11 countries. Below you will find the shipping conditions for each product type.
1. Roasted Coffee — Domestic Shipping (Colombia)
Free shipping on domestic orders from $185,000 COP, in all three coverage zones.
| Zone | Estimated time | Cost |
|---|---|---|
| Coffee Axis and Antioquia | 1–3 business days | Based on weight, calculated at checkout |
| Caribbean Coast | 3–5 business days | Based on weight, calculated at checkout |
| Rest of the country | 3–7 business days | Based on weight, calculated at checkout |
Shipping costs are calculated automatically at checkout based on the weight of the order and the destination zone. San Andrés and Providencia are not, for now, within our shipping coverage.
2. Roasted Coffee — International Shipping (by request)
The online store's checkout processes orders for domestic shipping within Colombia only. For international shipments of roasted coffee, write to us by email or WhatsApp: we coordinate the order, the carrier and the freight manually before confirming payment. Estimated reference times by zone:
| Zone | Estimated time |
|---|---|
| North America (USA, Canada, Mexico) | 5–10 business days |
| Europe (Denmark, Germany, Spain, etc.) | 7–14 business days |
| Asia-Pacific (Australia, South Korea, China) | 10–18 business days |
| Middle East (Dubai, UAE) | 7–14 business days |
| South America (Chile, Uruguay) | 5–10 business days |
Customs and taxes: All duties, import taxes, and customs fees are the sole responsibility of the buyer. Our product prices do not include these charges. Flor a Fruto has no control over the customs policies of each country and cannot predict the additional costs that may apply.
3. Green Coffee — B2B Shipping
Small volumes (1–10 kg)
For micro roasters or home roasting buyers. Shipping by international courier (FedEx/DHL). Freight cost is calculated based on weight and destination and communicated before order confirmation.
Medium volumes (10–200 kg)
Shipping by air freight or consolidated sea freight. We coordinate with the buyer to find the best logistics option based on destination and urgency. Contact us for a quote.
Containers (200+ kg / full bags)
Container export from Chinchina/Manizales. We coordinate with customs agents and shipping lines. Extensive export experience to Australia, China, USA, Dubai, Chile, Denmark, South Korea, and Uruguay.
B2B sale conditions: All green coffee shipments are made under EXW (Ex Works, Incoterms 2020) terms from Chinchina, Caldas, Colombia, unless otherwise agreed in writing. International freight, insurance, and duties are the buyer's responsibility from the point of delivery.
4. Tracking
All domestic and international shipments include a tracking number. We will send it to you by email once your order has been dispatched.
5. Packaging
Roasted coffee: Bags with degassing valve and hermetic seal to preserve freshness. Protective outer packaging for shipping.
Green coffee: Jute bags with GrainPro liner for moisture protection. For small samples, vacuum-sealed bags.
6. Delays and issues
Delivery times are estimates and may be affected by weather conditions, customs processes, holidays, or force majeure events. Flor a Fruto is not responsible for delays caused by the carrier or customs authorities. If you experience any issue with your shipment, contact us and we will help you resolve it.