Shipping policy
Shipping Policy
Last updated: June 2026
Flor a Fruto SAS ships roasted coffee to consumers and specialty green coffee to roasters and importers in more than 8 countries. Below you'll find the shipping terms for each type of product.
1. Roasted Coffee — Domestic Shipping (Colombia)
| Destination | Estimated time | Cost |
|---|---|---|
| Coffee Region (Manizales, Pereira, Armenia) | 1–3 business days | Depends on carrier |
| Major cities (Bogotá, Medellín, Cali, Barranquilla) | 3–5 business days | Depends on carrier |
| Other cities and towns | 5–7 business days | Depends on carrier |
Shipping costs are calculated automatically at checkout based on weight and destination.
2. Roasted Coffee — International Shipping
| Zone | Estimated time | Carrier |
|---|---|---|
| North America (USA, Canada, Mexico) | 5–10 business days | FedEx / DHL |
| Europe (Denmark, Germany, Spain, etc.) | 7–14 business days | DHL / FedEx |
| Asia-Pacific (Australia, South Korea, China) | 10–18 business days | DHL / FedEx |
| Middle East (Dubai, UAE) | 7–14 business days | DHL / FedEx |
| South America (Chile, Uruguay) | 5–10 business days | FedEx / local courier |
Customs and taxes: All duties, import taxes and customs fees are the sole responsibility of the buyer. Our product prices do not include these charges. Flor a Fruto has no control over each country's customs policies and cannot predict what additional costs may apply.
3. Green Coffee — B2B Shipping
Small volumes (1–10 kg)
For micro-roasters or buyers with a home roaster. Shipped via international courier (FedEx/DHL). Freight cost is calculated based on weight and destination and communicated before confirming the order.
Medium volumes (10–200 kg)
Shipped via air freight or consolidated ocean freight. We coordinate with the buyer on the best logistics option based on destination and urgency. Contact us for a quote.
Containers (+200 kg / full bags)
Container export from Chinchiná/Manizales. We coordinate with customs agents and shipping lines. Extensive experience exporting to Australia, China, USA, Dubai, Chile, Denmark, South Korea and Uruguay.
B2B terms of sale: All green coffee shipments are made under EXW (Ex Works, Incoterms 2020) terms from Chinchiná, Caldas, Colombia, unless otherwise agreed in writing. International freight, insurance and duties are the buyer's responsibility from the point of delivery.
4. Tracking
All domestic and international shipments include a tracking number. We'll email it to you once your order has shipped.
5. Packaging
Roasted coffee: Bags with a degassing valve and airtight seal to preserve freshness. Protective outer packaging for shipping.
Green coffee: Jute bags with a GrainPro liner for moisture protection. For small samples, vacuum-sealed bags.
6. Delays and issues
Delivery times are estimates and may be affected by weather conditions, customs processes, holidays or force majeure. Flor a Fruto is not responsible for delays caused by the carrier or customs authorities. If you experience any issue with your shipment, contact us and we'll help you sort it out.